What is a Quality Management System?
A Quality Management System is a holistic system containing processes, procedures and policies that help your business achieve quality objectives. The system acts as a hub for your documentation and policies, helping you establish a clear picture of business objectives, and an understanding of how activities taking place within your business can help align with your aspirations for quality and excellence.
In short, having a Quality Management System helps you identify areas of improvement and improve on existing processes, to ensure they align with your business objectives.
What are the benefits of Quality Management certification?
Having a Quality Management System certification proves to others (external assessors, clients, regulators and tendering authorities) that your organisation has a documented system and process for achieving quality outputs and products. The benefits for your business are clear and tangible:
- Keep existing clients happy by providing quality products
- Grow your business with new clients
- Be eligible to apply for government tenders
- Have an effective system for documentation and standard procedures
- Improve internal and external communication
- Reduce costs (from identifying cost-saving measures and reducing waste)
- Improve your workplace culture
How do I implement a Quality Management System?
Your first step should be identifying business goals. This is what the entire quality management system relies upon. QMS can help guide you through the certification process, drawing on over 25 years of industry experience.
You will need to analyse your business to understand the key areas the quality management system will work with. A holistic approach will help your business achieve its overarching goal with the quality management plan.
Planning how you intend to achieve quality is the next step. This may involve developing processes and systems to support your quality objectives. For example, if the goal is to grow the business through quality products and client service, a quality management system may contain processes for designing and developing the product. The client service component may have individual procedures for the sales and client service team.
From here your quality management system requires your business to train and inform your staff of their responsibilities, and the procedures they will need to follow. Utilising our highly experienced trainers and specialist educators, QMS can help train your staff in the standard requirements. If there is documentation involved, your team will need to know how to fill in the documentation, and where to store it for review.
Your business will need to bring in an independent assessor (such as a QMS assessor) to review your management system and complete the certification process.
ISO 9001 Quality Management Systems Certification
ISO 9001 is the primary quality management system certification recognised worldwide.
How can QMS help your business with quality management certification?
Quality management certification represents an investment in your organisation that has flow on benefits across every aspect of your operation, both internally and externally. Most importantly, you are building your organisation on quality management standards that improve efficiency and performance across the board. QMS assessors will work closely with you at every certification stage, to ensure your quality management system is compliant with the standards, so your business can continue to grow and succeed.